Сustomer service plays a significant role in building an effective marketing strategy. Many commercial organizations devote much time and effort to establish omnichannel customer service to build a stable core of loyal audience. Those businesses that are among leaders in providing qualified customer services get a serious advantage over their competitors. With the continuously improving [...]
Continue Reading Gone are the days when the only thing chatbots did was collect our phone numbers and email addresses. Remember the little windows that popped up as soon as you opened a website saying something like “Have a question? Ask us, we are online!” However, when you did ask your question, the only reply you got [...]
Continue Reading Currently, one of the dominating trends in ecommerce is the fusion of online shopping and messaging applications. This model has earned the name “conversational commerce” and is literally changing the way people shop online. Chatting with a virtual shop assistant adds the personalization that traditional online shopping lacks. The customers appreciate it for the new [...]
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