The success of each company rather depends on the professionalism of their teams than technologies and tools these organizations use.
Apart from the fact that companies spend a lot of time and effort on employing the right people, after hiring them, these organizations spend time and money on corporate training to make sure their employees do their job efficiently.
The rise of corporate learning is caused by the growth of spending on worker training.
According to Forbes, the global spending on corporate training has reached the value of over $130 billion with more than $70 billion within the U.S.
However, in the striving to focus all their effort on attracting more customers, some companies often ignore the importance of continuous educating their employees.
Providing poor corporate training programs can lead to extremely negative consequences in the striving to build an efficient business.
How improper learning influences employees
Employees pay great attention to training opportunities offered by companies in which they are interested in working. Modern workforce has tons of options to choose from. They will prefer companies that provide effective training opportunities.
A survey conducted by PwC showed that 35% of Millennials tended to choose employers who could help them significantly improve their professional level.
Having the lack of proper mentoring, specialists who feel underestimated are more likely to get disappointed with their job and become unloyal to their employer. This can lead to making mistakes when accomplishing even easy tasks.
A study conducted by Pakistan-based PhDs shows that those companies that invest in training their employees gain more profitability and make them more profit-oriented.
There are misbeliefs that well-trained and experienced employees tend to look for better jobs.
In fact, with proper mentoring and training, specialists appreciate the employer’s investments in their qualification. They feel valued and, as a result, this makes them loyal to their employer.
An IBM research showed that specialists who feel they can’t improve their knowledge or achieve their career goals are 12 times more likely to quit the organization they work for.
Furthermore, improper training makes your employees less efficient in their work with customers. Untrained and unprepared employees have to approach a manager every time a customer asks a question.
Without proper corporate training, your team can become a liability that wastes your financial resources instead of multiplying them.
Corporate Training Challenges
Fortunately, many business owners realize the importance of corporate training. However, with its implementation, they often face some challenges that are hard to handle.
Let’s cover these challenges in details.
Estimating training effectiveness
The training progress is hard to measure correctly. Without convenient tools, the only way to estimate the effectiveness of the training session is to conduct a specific test or just rely on a trainer’s subjective opinion.
To estimate how helpful the session is, companies can use special digital solutions that allow trainers to quantify the worker’s performance by setting corresponding rating and metrics.
By 2020, Millennials will be 50% of the worldwide workforce. Being early adopters of mobile technologies, these people can quickly consume any effective innovations based on mobile.
According to research conducted by AIIM and Workshare, 80% of employees use their smartphones or tablets in the workforce.
With the growing number of specialists who use their mobile devices to access corporate documents, organizations should consider implementing mobile learning options. It will make corporate learning easily accessible and flexible.
With having mobile learning implemented, employees can learn wherever they are and at any time even when there is no Internet connection.
However, implementing corporate training apps has its drawbacks. The main problem is the lack of security when it comes to using mobile devices in the workforce. Because there is a risk of data breach, companies might be unwilling to implement mobile learning unless they apply appropriate security measures.
The lack of engaging learning content
Traditional course materials, such as slides or brochures, rarely satisfy all training needs and can’t ensure effective corporate training. Furthermore, using multiple training approaches can require more resources to handle.
Also, creating different learning materials for different purposes seems ineffective and can delay the whole course. Even organizations that use eLearning solutions find it hard to maintain their programs and may rely on outdated training methods.
However, even with the wide use of digital learning methods, the need for creative and helpful content remains acute.
Corporate trainers should find new ways to deliver efficiently high-quality content to employees and use the last trends in how a team can improve their skills.
How AR can bring efficiency to the training process
These years augmented reality (AR) is often associated with exceptionally entertaining purposes. However, AR technology can also get employee education to the next level by allowing specialists to consume updated and accurate information in a new form.
Here are a few ways how companies can benefit from AR-enabled corporate training.
1. Providing real-time information
Using AR smart glasses or helmets can enable workers to test their knowledge in practice safely and easily receive real-time assistance.
Maintenance specialists can repair high-voltage equipment using tips and other helpful augmented information provided by augmented reality hardware. This eliminates the need to retrain a certain employee or involve another more qualified expert for assistance.
All the necessary and updated information is available through augmented reality smart glasses or a helmet. Once AR equipment is added to the system, the current information is updated. This significantly saves time for meetings or other extra communication to inform the workforce.
Employees just have to learn how to use augmented reality hardware to become prepared for work.
NASA is actively experimenting with the augmented reality technology to teach its workers repairing in the outer space. The VTT Technical Research Centre of Finland uses their augmented reality system to enable International Space Station workers “see” helpful data that simplifies manual repair and diagnostic procedures.
2. Remote assistance
See-What-I-See (SWIS) AR smart glasses provide workers with an opportunity to get real-time remote assistance from more skilled and qualified experts. When non-standard problems occur, there is no need to relocate senior workers from wherever they are to solve the problem.
With augmented glasses, ordinary technicians can safely conduct timely maintenance at a high level. Top talents can work from anywhere in the world and literally see the same environment as service employees do in the field using their SWIS glasses. For example, construction crane operators remotely operate heavy machines.
In our other article, we talked about how the insurance industry uses augmented reality for corporate training and remote guidance.
3. Retaining knowledge
Augmented reality technology can help businesses retain skills and knowledge of those employees who retire. With SWIS glasses, experienced workers can now continue working for their company even staying at home and provide their ex-employers with qualified assistance while staying at home.
4. Everyday learning
Fortunately, the augmented reality technology requires no updating of the hardware companies currently maintain. With existing augmented reality platforms, such as ARKit and ARCore, ordinary smartphones become powerful and effective training tools. You can read about the capabilities and limitations of Apple ARKit and Google ARCore here.
Since most employees use mobile smart devices, augmented reality corporate training requires minimum resources to invest. Implemented and properly configured, augmented reality can improve corporate safety and productivity, as well as reduce expenses.
How different organizations use augmented reality for corporate training
One of the most important problems in any industry is a lack of qualified specialists. With the help of augmented reality, workers can perform difficult tasks they wouldn’t be able to perform otherwise.
Augmented reality works best for no repetitive complex activities where time is the most important factor.
Unlike traditional learning where a course ends once a student leaves a classroom, employees who use AR can learn new information every day. Furthermore, augmented reality is interactive and, as a result, more engaging compared to traditional corporate training methods.
These facts are clear to various companies that have already started to train their staff using augmented reality.
Boeing technicians who work with electricity plane equipment use augmented reality headsets to see a step-by-step maintenance checklist.
This measure allows the company to reduce the time needed for the operation by 25%. In addition, it has almost completely eliminated errors during the maintenance.
One of the early augmented reality adopters among businesses was a US-based agricultural equipment manufacturer called Agco. They launched an augmented reality training program far in 2014 in the quality assurance department.
Their workers used to utilize tablets to complete inspection checklists. But tablets would often drop from high heavy machines once specialists climbed onto them and crash into pieces.
Agco found a decision. They decided to buy smart AR glasses to provide workers with overlaid content while keeping their hands free. By looking upward or using a voice command, workers can see the necessary information only when they need it. Otherwise, smart glasses function as ordinary equipment to protect specialists’ eyes.
The company expanded its augmented reality training program so now it involves more 100 specialists. Since they launched the AR program, Agco has managed to reduce the time needed for inspection by 30%.
Furthermore, they have decreased their tractor production time by 25% according to SHRM. The company is planning to continue expanding its augmented reality program in 2018.
Training plays a significant role in various types of specialists, mainly soldiers. The thing is, it’s hard to realize all possible conditions and environment they will work in.
Training of soldiers in such surroundings requires shipping them to a certain location. This is often impossible since there could be hostilities.
Another requirement is the availability of machinery. With the augmented reality technology, there is no need to engage machines or move soldiers to another country.
A few years ago, US Marines presented an AR-enabled system called Augmented Immersive Team Trainer (AITT). It adds virtual images with various fire effects, enemies, vehicles, and so on to a real-world view.
Instead of training marines to shoot the same targets they have been working with for many years, soldiers can learn in differentiating conditions and with different goals. The Augmented Immersive Team Trainer system provides a highly dynamic environment where soldiers can train in an extremely effective way.
AITT detects the actual location of a certain soldier and accurately places different objects in the environment. The main advantage of this AR system is that it’s possible to create literally any condition and surroundings needed for proper training under specific scenarios.
Since AR enables employees to learn new skills without the need for leaving a safe location, an augmented reality technology is widely used in medicine. Dr. Homero Rivas from Stanford University uses Google Glass in surgery. With an augmented reality app called MedicAR, Dr. Rivas can see the step-by-step manual showing to perform a certain type of a surgery.
Among those companies that have seen the advantages of using augmented reality is Bosch as well. The electronics and engineering Germany-based company developed their own AR platform called Common Augmented Reality Platform (CAP).
This AR platform helps both consumers and junior employees understand various processes of the company’s automotive mechanisms. Users should hold their mobile device over an engine to see overlaid content, such as video, images, and text explanations. This information helps them conduct simple maintenance procedures.
ThyssenKrupp, a global steel producer, uses Microsoft HoloLens in its elevator service operations. They apply the special device to enable 24,000 service technicians to accomplish their maintenance tasks safely and efficiently.
With the help of HoloLens, technical experts can visualize and detect problems with elevators. In addition, they get instant remote access to expert data when on site. As a result, the company significantly saves time.
Augmented reality in corporate training can provide both remote and local in-house employees with improved training experience.
The augmented reality technology greatly enhances opportunities for proper learning since top talent employees may not even be situated in the field to assist beginners.
With the use of smart AR glasses, experts can see everything that their colleagues see and remotely help them perform complicated procedures. Even on one’s own, specialists can do their job following overlaid checklists and tips using an augmented reality app and mobile device.
Augmented reality can reduce the error rate to nearly zero and increase corporate productivity.
On a global scale, corporate training has become much easier and more effective due to the augmented reality technology.
Jasoren has vast experience in augmented reality app development. We are ready to offer our services at any time. Our team of augmented reality developers guarantees only the highest quality.