Category: Chatbots

We explore popular technologies, tools, and strategies for developing and deploying different kinds of chatbots.

04 Dec 2018
chatbot telecom

Chatbots for Telecommunication Companies

Telecom companies, especially those serving large areas and both corporate and individual customers, tend to have huge user bases. Of course, this is what the company aims at and what their marketing departments get paid for. However, having a large user base has its flip side, and that is an extremely dense volume of incoming [...]
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14 Jun 2018
build a chatbot tommy hilfiger screenshot

How Do You Build a Personal Shopping Assistant for Messaging Platforms?

Сustomer service plays a significant role in building an effective marketing strategy. Many commercial organizations devote much time and effort to establish omnichannel customer service to build a stable core of loyal audience. Those businesses that are among leaders in providing qualified customer services get a serious advantage over their competitors. With the continuously improving [...]
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22 May 2018
chatbot development screenshot

What is a Сhatbot? The Guide for Rookies

“Chatbot” is short for “chatting robot”, that is, a robot that is supposed to chat with you. Basically, a chatbot is a piece of software that imitates human conversation. However, this explanation does not show the wide variety of possible chatbot implementations and does little justice to the technology behind it. Thus, let’s look at [...]
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14 May 2018
chatbot develop ups screenshot

Chatbots in Logistics and Supply Chain: How Do Companies Like UPS Benefit from Chatbots?

Most of us have probably interacted with chatbots one way or another - while shopping online or planning a holiday. The majority of users agree that chatbots significantly improve the customer experience. Bots are always available, they do not make mistakes, they are intuitive and easy to use. Additionally, chatbots are a great solution for [...]
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27 Apr 2018
cost-saving chatbot

How Chatbots Will Reduce Business Operating Costs

Let’s start with a figure - a study by Juniper Research predicts that by 2022 chatbots will save about $8 billion for businesses. The study included chatbots in the healthcare and banking industry. However, we may safely assume that in other industries the situation is about the same. What’s so special about chatbots that allows [...]
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11 Apr 2018
benefits of chatbots

7 Benefits of Adopting Chatbot by Small and Medium Business

Nearly every business deals with key performance indicators (KPIs) every day. To increase your company’s profitability, you need to improve the measurable values that indicate how successfully your organization is achieving its business goals. In this race, companies strive to find new and more efficient ways of how to improve their KPIs. In this article, [...]
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04 Apr 2018
Chatbot booking screenshot

10 Reasons Why a Chatbot Should Be Your Best Business Friend

There are 24 hours in a day. We can't make it longer. However, what we can do is to increase our productivity to be able to accomplish more while working less. All use innovative technologies. To complete all planned tasks, employees often do multiple things at the same time. However, multitasking negatively influences work efficiency [...]
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04 Apr 2018
chatbot brands H&M

Bots vs Apps Explained in 7 Points

As of now, chatbots are able to take orders (1-800-Flowers, Pizza Express, TacoBot), book plane tickets (Skyscanner), offer shopping advice (Sephora, H&M) and provide real-time account balance updates (Bank of America). Bots also lead users through purchases (Spring), they enable users to print documents (HP),  even connect them with real doctors (HealthTap). We have recently [...]
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21 Mar 2018
enterprise chatbot

In 2019 Chatbots Join the Enterprise: Here Is How Exactly

Chatbots have become a significant part of today’s digital marketing strategies for numerous companies like H&M and Disney. While the use of bots for communication with customers and sales generation cannot surprise anyone, how can enterprise chatbots become in handy for businesses? According to a report published by Juniper Research, chatbots can cut global operational [...]
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